FAQs and Help

Do I need to buy feedback with my e-learning course?
No, although most people prefer to include feedback to enjoy the benefits of personal one-to-one tutoring. You can of course just buy the e-learning course on its own to get all the essential theory and techniques with the inclusive Top Tips, checklists and quizzes to really check your understanding, and buy your feedback at a later stage.

How does the feedback work?
When you choose trainer feedback, we will ask you to email a piece of work to the trainer once you have completed your e-learning course. They will then review your piece, and provide constructive suggestions to help you improve your work, and ask you to revise the piece and submit it again for a second set of diagnostic comments and feedback. Having this expert feedback built into the course really maximises the benefits of your e-learning and means your course is totally tailored for you – it’s just like having your own personal tutor.

Who are the trainers?
You can learn about our lead trainers here. We work with over 15 specialists to build and deliver our full range of training programmes and e-learning courses. Our team works with some of the world’s most exciting organisations, and through e-learning this expert training is now available to a much wider audience at much lower cost.

Why are some of the prices different for each course?
That’s simply because some courses are longer than others and typically include more quizzes and feedback.

How do I pay?
You can choose to be invoiced for your e-learning course, or pay through PayPal. You will be given the choice when you go to Checkout.

Are there any discounts on your e-learning courses?
Our e-learning courses already offer incredible value for money, especially when you include one-to-one trainer feedback, but discounts of up to 70% are available for multiple users. You can buy one e-learning course for several users at a reduced rate, or choose a number of different e-learning courses for a group of multiple users. Remember that you can also tailor an e-learning course to exactly meet your needs. If you want to learn more about these packages, please just let us know.

How do I choose the right course?
Please look through our e-learning library for details of the course to suit you. Or just call us, and we’d be delighted to discuss your specific needs with you.

As an experienced writer, what can I really learn?
Even we’re impressed at how much experienced writers can gain from our e-learning courses. They regularly tell us how useful it is to bring their skills and knowledge right up-to-date, have their existing skills refreshed, and, most importantly, identify the habits they’ve acquired that may be having a negative impact on their work. For these writers our e-learning courses are a training session, performance review and coaching session combined in one convenient package.

What’s your Privacy Policy?
Please see our Privacy Policy.

What are your Terms and Conditions?
Please see our Terms and Conditions.