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  Personal development - courses to help develop Emotional Intelligence

People want to be better.   They want to be more confident, more assertive and able to feel a sense of self-assurance that will help them deliver not only in their jobs and careers, but also in their personal lives.

“Emotional Intelligence is when you finally realise it’s not all about you.” - Peter Stark

This suite of 'soft skills' training courses gives delegates some fundamental ‘life skills’ to help them develop personally.  They are able to communicate more effectively both with colleagues and people external to the business.  They become more confident and more effective in their business and personal lives, and are able to apply the skills and techniques where needed to best effect.  

For employers, this training increases employee morale and engagement.   Companies see reductions in stress levels, higher levels of engagement and team camaraderie.  It can also act as an attractor to potential employees who are motivated to work for businesses offering personal and career development.

Programme content

Personal effectiveness and efficiency - time management skills


  • Understanding the relationship between Time, Project, Quality and Stress Management
  • An analysis of what each person does in a day; and how they allocate and measure tasks and related activity
  • Learning how to prioritise between tasks that are urgent and tasks that are important without emotion or procrastination  
  • How to manage email, calendars, and meetings to best effect
  • Learning how to say ’no’ when appropriate and not accepting other people’s dirty work
  • The skills of planning, using mind maps and critical path analysis

Personal branding - how your behaviour and personality can affect relationships both positively and negatively

  • Understanding Self Perception and the Johari Window
  • Believe the hype - how to create a personal brand
  • Understanding Emotional Intelligence and its impact
  • How we cope when the brand breaks down
  • Creating Personal Advocacy and its relationship with social media

Projecting your personal brand - how presentation skills play a big role in building a personal brand

  • Presenting yourself and your brand in webinars and videos
  • Using body language, breathing technique and voice control
  • Tailoring the presentation content to the audience
  • Understanding exactly what a presentation is and how it should be approached in terms of outcomes
  • The best structure of a presentation that gives the greatest level of involvement
  • The best and worst first five minutes, and how to get through it
  • Keeping control of your bodily functions! Voice, body language, gestures
  • Understanding audiences and the different personality types
  • Doing it! Putting it together and putting it across in a great tried and tested format

Targetting different content personas - getting your brand across in written content

  • Readers are impatient consumers of content, so it is vital that everything they read is pitched to give them maximum value
  • Understanding your readers personas
  • What makes a story for each persona? 
  • Identifying the key ingredients and recognising the differences
  • Shaping the same material for different personas
  • Adapting different formats for personas 
  • Getting your brand across in written content
  • Adding value and authority to content

Assertiveness

  • How communication and confidence have become more valued
  • Understanding the different ways that people think 
  • Understanding how we behave and how we can adapt our own behaviour to build rapport and confidence
  • How to use ‘small talk’ to build a sense of confidence
  • Understanding the basics of body language and how to read non-verbal signals
  • Deciphering what assertiveness means to different people and its relationship with choice
  • Situational assertiveness and how to adapt to each

Communication and influence

  • Understanding emotional intelligence and its place in our world
  • A look at the four main personality types, their fears and motivators and how to tailor communication skills to each one
  • How to differentiate between using language that is more ‘toward’ and language that is more ‘away from’ and its impact on outcomes
  • What the relationship between power, dependency and authority really means and how to cultivate it in a healthy business
  • The rules of influence; and how they are applied and used in society without us even realising it

Negotiation process for non-sales people

  • Identifying what negotiation is and how it works
  • Understanding the key skills of a good negotiator
  • Defining the process itself by looking at the main stages, steps and pitfalls
  • Practicing the techniques in unique and engaging scenarios; and building the skills
  • Understanding that not all negotiation is about money

Personal resilience - reducing stress through Mindfulness

  • What work pressure can do to us, examples and causes
  • Learning from different views on pressure and stress 
  • Understanding stress in terms of frequency, duration and intensity
  • How we cope? The things we do and how to break the cycle
  • Dealing with the concept of ‘dread’ - one of the main culprits of stress
  • Mindfulness and the way it can ease the pressure and reduce anxiety

Creating the technical mentor

  • What is mentoring and coaching and the differences
  • How to create the mentoring environment
  • Understanding mentoring in terms of stakeholders
  • Building trust and rapport with a view to creating value in the mentoring process
  • How to ask the right questions
  • Doing it for real and how to set the wheels in place

 

For more information on how we can help you organise your training programme, please contact us.

 

About us

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ETC is the UK's leading training provider for professionals working in media, marketing services, PR and corporate communications.  We provide training for maximising your media, communications, print and digital content. 

We give you a totally flexible approach to your learning and development, both in content and delivery.

Call us on 00 44 (0)1428 722105 to see how we can help you and your staff.  Read more...

Training Consultants

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Learn direct from the best in the industry.  Our consultants, trainers and writing specialists are all experts in their field, and work with Europe's leading media owners, publishers and content providers to improve skills, efficiency and creativity.  Read more...

Contact us

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Please let us know if you want to learn more about our e-learning or tailored in-company training.

You can email us or call on 00 44 (0)1428 722105 to discuss your needs in more detail.

Creating content

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We have a large pool of expert talent available to create high quality content for your print or digital projects.

Our award-winning writers can help you create web content, online communication or persuasive marketing copy.  Read more...

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