In-company training support

Good training demands professional support

We work with our clients to measure the effect of training; evaluating the direct benefits to the individual, the team, and overall business performance.

ETC also appreciates how essential it is to manage training as a consistent and streamlined process, and we support all our clients with a proven range of analysis, feedback and administration tools.

"Thanks very much for a great day, and for following up with the comments. We're implementing the action points already, and I'm sure we'll improve the brand significantly as a result."

Pre-training meeting

Before an in-company training programme starts we like to meet as many managers as possible, so that we can present our ideas and invite feedback and comments. This helps us tailor the programme and the courses even more precisely. It also provides us with invaluable insight into your corporate culture.

Pre-course email to delegates

Before every in-company training course, the trainer sends each delegate an email (either through the training organiser or direct), asking them to complete and return a Profile Form detailing their background, experience and specific objectives for the session. This ensures that each course is tailored to individual participants.

To do lists

The trainer and the delegates spend the last half-hour of each in-company course building individual To Do lists. These cover the strengths and weaknesses of each delegate and specific areas to concentrate on. We send these to the training organiser who can then forward them to managers to monitor staff progress following the training.

Reaction forms

At the end of every course, each delegate also completes a Reaction Form which includes their To Do lists. These are then sent back to the training organiser to circulate to the relevant manager.

"We are always pleased with the reports we receive from people attending courses - everyone seems to feel that the courses are constructive, pertinent and enjoyable."

Trainer evaluation

The trainer completes their own Evaluation Form immediately after each session, which comes back to ETC with the Reaction Forms. This outlines their reaction to the group as a whole, along with any other comments. These are forwarded, with the Reaction Forms, to the training organiser.

Feedback

After each course the training organiser, or individual managers, are invited to speak to the trainer to discuss any areas for development or follow-up action on-the-job.

Post-course email to delegates

A month after every in-company course, the trainer sends each delegate an email detailing their To Do List, asking how they are getting on following the session, and seeing if they have any queries they can help them with.

Training review meetings

A meeting with the training organisers and lead trainers to pinpoint any fine-tuning that the programme may need, and assess how the training is being implemented on the job.