Privacy Policy

This represents the privacy policy for ContentETC, part of Editorial Training Consultants Limited.

Our homepage is located at www.contentetc.com. Please feel free to contact us if you have questions about this policy, or any other aspects of our site.

You may also contact us by mail at the following address:

Editorial Training Consultants Ltd, Covers Farm, Bramshott, Hampshire GU30 7SW

We are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and GDPR.

We gather data in 3 main ways:

From our website

When someone buys an e-learning course from us, they have to supply their:

  • First Name
  • Last Name
  • Company Name
  • Address
  • Country
  • Postcode
  • Phone number
  • Email address

They have to supply this data to agree to our Privacy and Data Protection Policy; for invoicing purposes; and for us to communicate with them about their E-learning course.

Our client benefits from being able to communicate with us about the course they have bought from us, and to access feedback on their training.

If we didn’t gather this data, we would have no record on who has bought our services, and therefore wouldn’t be able to provide them with the support we offer on their personal development.

They are no wider public benefits to the processing, and the use of the data is not unethical or unlawful in any way.

From our delegates

Before any training course, we ask our clients to send us a list of:

  • Delegate names, email addresses, job title, brand and company

We then email the delegates before the course with pre-course forms etc, asking them to tell us about their specific needs.

After their training course, we record the following information on the delegates:

  • Name, Brand, Email address, Job title, Company name, Course title, Course date and the Trainer.

Two weeks after their course, we send each delegate an email, following up with them to see how they are getting on and inviting them to join our LinkedIn Group.

Our delegates benefit from being able to communicate with us about the course they have been on, to contact the trainer at any point to get help and advice and feedback on their training.

If we didn’t gather this data, we would have no record on who has bought our services, and therefore wouldn’t be able to provide them with the support we offer on their personal development.

They are no wider public benefits to the processing, and the use of the data is not unethical or unlawful in any way.

Marketing

We have our CRM (Client Relationship Management system) on Zoho, a paid for CRM company.

We keep the following data on there:

  • Company Name
  • Address
  • Country
  • Postcode
  • Phone number
  • Website
  • Notes on the company generally, ie if they have bought anything recently etc

Then for each contact at the company:

  • First Name
  • Last Name
  • Job title
  • Phone number
  • Mobile phone number
  • Email address
  • General notes on contact, ie rate agreed etc
  • Specific notes of all calls made to that person for business purposes

We do not keep:

  • Date of Birth
  • Home phone
  • Social media accounts etc

We add to this database only when we have spoken to someone. When we have spoken to them, we ask them if they would like to receive further information.

We send regular (monthly) eshots to this list. We use a company called i-Contact for this. We currently have an Unsubscribe button at the bottom of each eshot.

Our clients and potential clients benefit from receiving regular updates from us about the range of personal development options we offer.

We will give you the chance to refuse any marketing mail from ourselves and do not pass information on to any other companies, organisations or third parties for marketing purposes.

The information we collect about you is your name, country, phone number and email address. Your date of birth and financial details are not stored by us.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

We try to make it an easy and simple process to opt-out of any communication you receive from us. Please email our Data Protection Officer, Richard Sharpe, on richard@contentetc.com to remove your data from our records.

If you wish to discuss any of these points then you can call us on 00 (44)1428 722105.

Validity: Editorial Training Consultants Ltd reserves the right to amend this policy from time to time.

Cookies

What are cookies?

A cookie is a small text file that is stored on the web browser on your computer when you visit a website. Cookies do lots of different jobs, like letting you navigate between web pages efficiently, remembering your preferences, and generally improving your user experience.

How we use cookies

We use cookies on contentetc.com to keep track of user activity on the site. Below is a list of cookies we use. Please note that our site relies on using certain cookies and if you prevent them, we cannot guarantee your security or predict how our website will perform during your visit.

Essential Cookies and their purpose

Joomla and Virtuemart session cookies – Enable login, and remember users between pages

MoodleSession, MoodleSessionTest, MoodelID – Enable tracking of progress through a course; and to maintain login over a period of time

Performance Cookies and their purpose

VSID, _support_check analytics cookies – Used to collect information about how visitors use our site. We use this information to compile reports and to help improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and what pages they visited.

Functional Cookies and their purpose

Social media cookies – We use third-party plugins and buttons (including addthis.com, facebook.com, twitter.com, google.com) to provide essential Social Media tie-ins.

Cookie consent cc_social and cc_analytics – Used to remember your cookie settings!

Removing Cookies

To prevent cookies from being stored in your browser, please click “help” on your browser’s menu or visit allaboutcookies.org for further information.