Eurostar does not seem to learn from its mistakes: it has had another disaster. Things go wrong. But it’s how a company reacts when they do go wrong that shows its skills at corporate communications.
This time power lines failed outside Lille stranding 1,200 passengers on 2 trains overnight. One of them got to Brussels 9 hours late.
Yet the passengers were told little. It seems the crews on Eurostar like to hide when things go wrong instead of serving the passengers. There is no worst experience than to be abandoned in these circumstances. Eurostar should train its crews. After 20 years of operating the service it should know and act better.
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