John Lewis screws up the Sharpe’s blinds

John Lewis, the department store, trades on its reputation for goods and services. In the Sharpe house this reputation is pretty low.

It has taken from early April to the middle of July to get some blinds fitted. That’s the date we have been given. We placed the initial order in early April. John Lewis staff came and measured on the 7th of May. The payment was taken and the order placed on May 18thb. Then the long wait.

Reputatioon dented by poor service and lack of communications
Reputation dented by poor service and lack of communication

The blinds were ready on 25th of June. But they could not deliver, we had to pick them up. No way: so they now say they will deliver.

Every time we phone to try to sort it out the phone lines are jammed. Perhaps with people complaining about the delivery of blinds.

The delay is annoying.  The lack of response is worse.

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