Write like a journalist to get through to journalists: 8 things to remember when you write a press release

I’ve seen a lot of press releases in my 40 years as a journalist. I’ve also helped both journalists and brands understand how to communicate more effectively as a writing trainer for 30 years. When it comes to press releases I’ve learned that getting the right content, in the right order is the single most Read More

First impressions? Deep communication.

Life IS communications. Especially now, when instant democratic broadcast media is available to anyone with a “device”. Reading this interesting piece in this week’s Marketing Week underlines one effect of this. Snap judgements, made in a microsecond, and crucially, beyond our individual or rational control (that’s another story…) can brutally harm your intended message and Read More

Eurostar: nil points for customer communications in a crisis

Eurostar disastrously failed a key test of costumer communications on Thursday and Friday last week. It failed to inform its customers in a time of crisis. When things are going wrong you need to keep customers informed of developments. Or tell them when you will. Delay You may have seeen the coverage of the London Read More

I can see the light, but the tunnel keeps getting longer…

I read only last week that a venerable Scandinavian research institute had deduced (after a mega bout of data crunching and munching that I can only imagine) that: “90% of ALL the data ever produced by humanity has been created in the last two years.” Wow, I thought. That’s what I call exponential… We all Read More

Objectivity lost and AVE won in USC debate

We had two good debates this week between  my University of Southern California students on two key aspects of journalism and PR.   The journalism aspect was the importance of the content and practice of “objectivity”.  The PR issue was the importance of Advertising Value Equivalent (AVE). AVE is where the PR company reports to its Read More